Virtual Desktop Agent 7.x failed to install

Virtual Desktop Agent 7.x failed to install

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Article ID: CTX212425

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Description

Installation of 7.7 VDA on a windows 7 (32 bit) fails.
Error in the event log Application: BrokerAgent.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileNotFoundException Stack: at Citrix.Cds.CdsUtilities.LogSourceModule..ctor(System.String, System.Type) at Citrix.Cds.CdsUtilities.Log.Init(System.Type, System.String) at Citrix.Cds.BrokerAgent.Program.Main(System.String[]) Product: Citrix Virtual Desktop Agent - x86 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_RunInstallAgent, location: C:\Program Files\Citrix\Virtual Desktop Agent\BrokerAgent.exe, command: -install

- Dot Net Runtime error in eventvwr

Environment

This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.

Resolution

- Current installation should be cleaned up using VDA cleanup utility
- Utility is available here

Problem Cause

- Stale registry keys/Entries
- Stale Directories under Program Files/Program Files x86