XenDesktop7.6: Bloomberg keyboard fingerprint reader not being recognized
Article ID: CTX212158
Updated On:
Description
Bloomberg keyboard fingerprint reader not being recognized when connecting to VM using Citrix Receiver 4.4. KVM component being listed as "Policy Prohibited". Downgraded Receiver 4.4 to 12 online plugin and fingerprint reader works with no issues. What policy or other issue is preventing the fingerprint reader from being detected?
Resolution
- Configure USB Redirection if it Shows Restricted by Policy on Tool Bar by following CTX203592.
- Finger print reader should be added, to get the redirection going follow CTX123015.
- Create the below registries in [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Citrix\ICA Client\GenericUSB\Devices\VIDxxxx PIDxxxx]. Note: here VID and PID are for the same device as we created in allow rule
- Dword: AutoRedirect value 1
- DWord: AutoRedirectImage value 1
- DWord: AutoRedirectStorage value 1
- DWord: AutoRedirectVideo Value 1
- DWord: AutoRedirectAudio Value 1
- DWord: AutoRedirectPrinters Value 1
- Also make the same keys under: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Citrix\ICA Client\GenericUSB\Devices
- DWord: AutoRedirectImage value 1
- DWord: AutoRedirectStorage value 1
- DWord: AutoRedirectVideo Value 1
- DWord: AutoRedirectAudio Value 1
- DWord: AutoRedirectPrinters Value 1
- Disconnect and reconnect the receiver
Problem Cause
VID and PID were restricted for the new device by default.Device not able to redirect through optimized channel.
Issue/Introduction
The device gets redirected but shows as policy restricted
Additional Information
Set the values of VID and PID to allow in registry and set the redirection to push through generic mode.
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