Phillips SpeechMike will not redirect using USB Redirection.

Phillips SpeechMike will not redirect using USB Redirection.

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Article ID: CTX211785

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Description

Fusion Expert application is being utilized using Phillips  SpeechMike.

Phillips SpeechMike fails to redirect.

Other devices successfully redirect.

Added icalclient.adm and icaclient-usb and set setting to automatically redirect devices always for existing and new devices.

Verified Simplify Device connections was disabled from Receiver.

Verified Policies set from endpoint.

Customer also tried setting VID PID from Citrix policy section.

Verified policy settings applied to VDA.

Microphone and audio for speechmke work.

Modified Audio channel priority per Dev Analysis Recommendations.

Loaded Cdfdrv.inf file on endpoint and rebooted machine.

Took trace on endpoint and VDA and customer has uploaded.

Worked with customer some more. 

Installed drivers on endpoint and verified Fusion Expert application works with Phillips Speech Mike locally. 

Upgrade VDA to 5.6.400. 

Tested with 12.3 Online Plugin. 

Testing has occurred on Receiver 12.3,3.3,4,1. 

Resolution

Customer was using Firmware version 2.13.
Upgrade to firmware version 2.19 was performed.
Also Speech Control software needed to be loaded.

Problem Cause

Customer was using Firmware version 2.13. 
Upgrade to firmware version 2.19 was performed. 
Also Speech Control software needed to be loaded.

Issue/Introduction

Fusion Expert application is being utilized using Phillips  SpeechMike. Phillips SpeechMike fails to redirect. Other devices successfully redirect. Added icalclient.adm and icaclient-usb and set setting to automatically redirect devices always for existing and new devices.

Additional Information

https://www.dictation.philips.com/us/support-contact/product-support/product/speechmike_premium_usb_dictation_microphone_lfh35003600_series/
http://support.citrix.com/article/CTX123015
http://support.citrix.com/article/CTX129558
http://discussions.citrix.com/topic/302020-speechmike-buttons/