Application fails to launch after Remote desktop services is restarted.

Application fails to launch after Remote desktop services is restarted.

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Article ID: CTX209520

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Updated On:

Description

Application launch fails with error “Cannot start app”.

Below command wont return any output,



CDF tracing on XenApp server shows errors related to RPC,

2312,0,2016/03/24 12:05:17:94369,6448,1612,-1,mfserver,server.cpp,6467,IMA_MFServer::RequestLaunchRef,5,CDF_ENTRY,"IMA_MFServer::RequestLaunchRef - entry",""
2313,0,2016/03/24 12:05:17:94369,6448,1612,-1,ProductAdapter,ImaShimProductAdapter.cpp,563,ImaShimProductAdapter::CtxRequestLaunchRef,5,CDF_ENTRY,"ImaShimProductAdapter::CtxRequestLaunchRef - Entered.",""
2314,0,2016/03/24 12:05:17:94392,6448,1612,-1,ctxrpc,ctxrpc.c,2227,CtxRequestLaunchRef,1,CDF_ERROR,"CtxRequestLaunchReference: RPC trapped!!!  Result: 0x6",""
2315,0,2016/03/24 12:05:17:94393,6448,1612,-1,ProductAdapter,ImaShimProductAdapter.cpp,572,ImaShimProductAdapter::CtxRequestLaunchRef,5,CDF_ENTRY,"ImaShimProductAdapter::CtxRequestLaunchRef - Exiting Result = 6.",""
2316,0,2016/03/24 12:05:17:94393,6448,1612,-1,mfserver,server.cpp,6470,IMA_MFServer::RequestLaunchRef,1,CDF_ERROR,"IMA_MFServer::RequestLaunchRef: Failed to request launch reference via RPC.",""
 

Resolution

Either reboot the server or restart Citrix IMA service.
 

Problem Cause

“Remote Desktop Services” was restarted.