Citrix Endpoint Management (XenMobile) Server Support Bundle Overview
Article ID: CTX209375
Updated On:
Description
The following table has key information about Citrix Endpoint Management (XenMobile) Server Support Bundle.
For additional information please review the following link.
This includes:
- List of log files included in the bundle
- Log type
- Description of what is included in the log file
- Analytical value of that log file. The analytical value has three levels:- High, Medium and Low.
| File Name | Type | Description | Value |
| DbDump.json | JSON Database Dump | Users/Devices/Application information | High |
| Garbage.html | HTML file | Java garbage collector | Low |
| MemoryInfo.html | HTML file | Memory usage- java related memory usage | High |
| MultiNodeClusterInfo.html | HTML file | Cluster configuration | High |
| Patches.html | HTML file | Patch information. Better to xmspatches.txt | High |
| pg_dump0.sql | PG Dump | Default Postgress instance dump | Medium |
| rt_db/* | DB Copy (redundent, this is a binary representation of pg_dump0.sql) | N/A | |
| sas_config/c3p0.properties | Properties file | C3P0 DB Config properties | Medium |
| sas_config/catalina.policy | policy file | Web Server Catalina policies - Files don’t change | Low |
| sas_config/catalina.properties | Properties file | Web Server Catalina properties - Files don’t change | Low |
| sas_config/ew-config.properties | Properties file | Information on the configuration of the XM server | High |
| sas_config/ew-config-reloadable.properties | Properties file | Security model information | High |
| sas_config/hazelcast.xml | XML File | Hazelcast logs - Don’t think would be much use. | Low |
| sas_config/log4j.properties | Properties file | Log level related information for the modules | High |
| sas_config/pki.xml | XML File | Could be used to determine if 3rd party PKI server in use. | High |
| sas_config/push_services.xml | XML File | Push Services - Files don’t change | Low |
| sas_config/server.xml | XML File | Cipher information in here - Security related | High |
| sas_config/sftu_config/AppC.properties | Properties file | AppC Properties - Files don’t change | Low |
| sas_config/sftu_config/catalina.policy | policy file | Catalina Policies - Files don’t change | Low |
| sas_config/sftu_config/catalina.properties | Properties file | Catalina Properties - Files don’t change | Low |
| sas_config/sftu_config/logging.properties | Properties file | Logging Properties - Files don’t change | Low |
| sas_config/sftu_config/server.xml | XML File | Cipher information in here - Security related | High |
| sas_config/sftu_config/server_migration.xml | XML File | Migration information | High |
| sas_config/sftu_config/server_sftu.xml | XML File | First time user settings | High |
| sas_config/sftu_config/tomcat-users.xml | XML File | TomCat Users - Files don’t change | Low |
| sas_config/sftu_config/web.xml | XML File | Web - Files don’t change | Low |
| sas_config/variables.xml | XML File | Variables - Files don’t change | Low |
| sas_config/web.xml | XML File | Webserver related information | Medium |
| sas_log/AdminAuditLogFile.log | Linux Log File | Any configuration changes | High |
| sas_log/DebugLogFile.log | Linux Log File | All features log | High |
| sas_log/migration.log | Linux Log File | Migration process output | Medium |
| sas_log/PlatformAuditLogFile.log | Linux Log File | Backend audit level information | High |
| sas_log/PlatformDebugLogFile.txt | Text file | Backend server related logs | High |
| sas_log/postgres.log | Linux Log File | PostGres logs | Medium |
| sas_log/SFTU.log | Linux Log File | SFTU log | Medium |
| sas_log/tc1/catalina.log | Linux Log File | Catalina log | Low |
| sas_log/tc1/console | Linux Log File | Console | Low |
| sas_log/tc1/host-manager.log | Linux Log File | Host Manager | Low |
| sas_log/tc1/localhost.log | Linux Log File | LocalHost | Low |
| sas_log/updates.log | Linux Log File | Patching process output | Medium |
| sas_log/UserAuditLogFile.log | Linux Log File | User actions | High |
| sys_info/arp_entries.txt | Text file | ARP entris in the XMS Server | Medium |
| sys_info/diskspace_usage.txt | Text file | Disk space usage | High |
| sys_info/firewall_rules.txt | Text file | Firewall rules defined in XMS | Medium |
| sys_info/interface_config.txt | Text file | System command output | Medium |
| sys_info/net_connections.txt | Text file | System command output | Medium |
| sys_info/root_account_info.txt | Text file | System command output | Medium |
| sys_info/routing_table.txt | Text file | High value | High |
| sys_info/running_process.txt | Text file | High value | High |
| sys_info/top.txt | Text file | System command output | Medium |
| ThreadDump.html | HTML file | No longer used. | Low |
| ThreadDumpV2.html | HTML file | Thread stack traces etc | Medium |
| var_log/auth.log | Linux Log File | OS Level log | Medium |
| var_log/boot.log | Linux Log File | OS Level log | Medium |
| var_log/btmp | Linux Log File | OS Level log | Medium |
| var_log/daemon.log | Linux Log File | OS Level log | Medium |
| var_log/kern.log | Linux Log File | OS Level log | Medium |
| var_log/lastlog | Linux Log File | OS Level log | Medium |
| var_log/mail.log | Linux Log File | OS Level log | Medium |
| var_log/sys.log | Linux Log File | OS Level log | Medium |
| var_log/user.log | Linux Log File | OS Level log | Medium |
| var_log/wtmp | Linux Log File | OS Level log | Medium |
| version.txt | text file | Version of XM server | Medium |
| XENMOBILE-<IP Address>- ConnectivityCheckResults.xml | XML file | Connectivity Check results on XMS server | Medium |
Issue/Introduction
This article lists key information about XenMobile Server Support Bundle
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