Manage Secondary Email Addresses
Article ID: CTX208297
Updated On:
Description
Unable to add new user because "this user already exists" and the email address is already in use.
Click View User. You will be redirected to the user's profile page. This user has the primary or secondary email address in use within their personal profile.
Resolution
View Secondary email addresses in the ShareFile Users Report.
2) Select No to disable secondary email addresses.
5) Click Save.
| Note: Only authenticated users can add or edit their secondary email address in their personal settings profile. |
Problem Cause
Disable Configuration of Secondary Email addresses
Do not permit users to configure a secondary email address moving forward.Required:
- Employee user with permission to Access company account permissions.
2) Select No to disable secondary email addresses.
5) Click Save.
| Advisory! Only disable Secondary Email Addresses after users delete their secondary email addresses. Existing secondary email addresses will still be valid even if "Enable configuration of Secondary Email Address" is set to No. |
Additional Information
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