Random bluescreen errors and ICA session disconnections

Random bluescreen errors and ICA session disconnections

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Article ID: CTX207606

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Updated On:

Description

Bluescreen errors including the following can happen randomly in Windows server VDAs. This problem can happen with Vmware Hypervisor or Hyper-V:
0x0000000a - IRQL_NOT_LESS_OR_EQUAL
0x0000001a - MEMORY_MANAGEMENT
0x000000fc - ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
0x0000004e - PFN_LIST_CORRUPT
0x00000050 - PAGE_FAULT_IN_NONPAGED_AREA
0x0000003B- SYSTEM_SERVICE_EXCEPTION

Environment

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Resolution

For Vmware :
Windows 2008 R2, Red Hat Enterprise Linux and Solaris 10 64-bit virtual machines blue screen or kernel panic when running on ESXi 5.x with an Intel E5/E7/E3 v2 series processor (2073791)
http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=2073791&sliceId=1&docTypeID=DT_KB_1_1&dialogID=249262203&stateId=1%25

For Hyper-v: 

Host Microcode update for Intel processors to improve the reliability of Windows Server
https://support.microsoft.com/en-us/kb/2970215

Problem Cause

Compatibility issue between Hypervisor and Intel processor was causing the VMs to bluescreen which resulted in session disconnection.

Issue/Introduction

Vmware hosted PVS streamed Windows Server VDAs might Bluescreen randomly. If the user is working on the server/desktop at the time of the issue, they will notice that the session suddenly disappears and all their data is lost.