To make users aware on how they can collect the ADB logs and XCODE logs
Instructions
Steps on how to collect ADB logs: 1. Install the Android Debug Bridge using
http://developer.android.com/tools/help/adb.html
2. Open the Tools directory and select:
- Android SDK Tools
- Android SDK Platforms-tools
- Android SDK Build-tools
3. Enable USB debugging on your phone:
- Phone>Settings>About Phone>Tap the "Build Number" seven times. You should see get the message saying you are now a developer.
- Go to Developer options on phone and turn on USB debugging
4. To test whether adb is working properly, connect your Android device to your computer using a USB cable and run following command:
adb devices
Run the following commands:
5. If we are capturing ADB logs please use
adb shell logcat –v threadtime > <logfilename> (replace logfilename with the path to the log file, eg: c:\adblogs.txt)
6. Secure/Worx bundle should contain the device properties when we capture the Secure Hub logs and the MDX app logs however in future if we are in a situation where such an option isn’t available, we can use
adb shell getprop > <logfilename>
Steps on how to collect XCODE logs:1. Connect your iOS device to your Mac and then open Xcode. Select
Window > Devices.
2. Screen will pop-up which has a list of devices connected to MAC machine
3. Select the device and then collect the logs