Local UPM Profile is Read from Registry Despite Local User Profile Not Existing in C:\Users
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Article ID: CTX206864
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Updated On:
Description
When a specific user logs on, they receive a temporary profile. The local UPM profile is read from registry, despite local user profile not existing in C:\Users.
Resolution
- Acquire UPM logs and search logs for last failed user login attempt.
2015-10-12;14:12:08.518;INFORMATION;xxxxx;xxxxx;1;1296;QueryLocalProfile: Profile directory read from registry: c:\users\xxxxx
2015-10-12;14:12:08.518;INFORMATION;xxxxx;xxxxx;1;1296;QueryLocalProfile: Local profile is a UPM profile.
2015-10-12;14:12:08.518;INFORMATION;xxxxx;xxxxx;1;1296;User store not found : The system cannot find the path - UPM logs show that a local UPM profile is being read from registry, despite local user profile not existing in C:\Users. UPM then attempts to load that profile, cannot find it, and gives the user a temp profile.
- Delete the ProfileGuid key corresponding to the affected user SID referenced in the UPM logs, from HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileGuid\ to resolve this issue.
Problem Cause
Possible incomplete profile deletion from C:\users and not the registry.
Issue/Introduction
When a specific user logs on, they receive a temporary profile. The local UPM profile is read from registry, despite local user profile not existing in C:\Users.
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