Local UPM Profile is Read from Registry Despite Local User Profile Not Existing in C:\Users

Local UPM Profile is Read from Registry Despite Local User Profile Not Existing in C:\Users

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Article ID: CTX206864

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Updated On:

Description

When a specific user logs on, they receive a temporary profile. The local UPM profile is read from registry, despite local user profile not existing in C:\Users.

Resolution

  • Acquire UPM logs and search logs for last failed user login attempt.
    2015-10-12;14:12:08.518;INFORMATION;xxxxx;xxxxx;1;1296;QueryLocalProfile: Profile directory read from registry: c:\users\xxxxx
    2015-10-12;14:12:08.518;INFORMATION;xxxxx;xxxxx;1;1296;QueryLocalProfile: Local profile is a UPM profile.
    2015-10-12;14:12:08.518;INFORMATION;xxxxx;xxxxx;1;1296;User store not found : The system cannot find the path
  • UPM logs show that a local UPM profile is being read from registry, despite local user profile not existing in C:\Users. UPM then attempts to load that profile, cannot find it, and gives the user a temp profile.
  • Delete the ProfileGuid key corresponding to the affected user SID referenced in the UPM logs, from HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileGuid\ to resolve this issue.

Problem Cause

Possible incomplete profile deletion from C:\users and not the registry.

Issue/Introduction

When a specific user logs on, they receive a temporary profile. The local UPM profile is read from registry, despite local user profile not existing in C:\Users.