Cannot log on to Citrix Director - No Sites Could be accessed

Cannot log on to Citrix Director - No Sites Could be accessed

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Article ID: CTX206380

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Updated On:

Description

Cannot log on to Citrix Director - No Sites Could be accessed.

 

Resolution

Solution 1:
Run "Update-BrokerNameCache –Machines" to refresh Controller DNS name in database. Restart Controller which shows DNSName missing in Get-BrokerController.

Solution 2: 
Specify one Delivery Controllers' Fully Qualified Domain Name from each site.
On Director Server, Open IIS > Director website > Application Settings > Name Service: AutoDiscoveryAddress, Value: Delivery controller 1, Delivery controller 2.

Problem Cause

CAUSE 1:
DNS name missing in database for one of the controller.

CAUSE 2:
Auto Discovery setting missing, causing all the site requests going to Director itself, instead of the Delivery Controllers.

Issue/Introduction

Cannot log on to Citrix Director - No Sites Could be accessed