Unable to create and save custom filters in director 7.6
Article ID: CTX206087
Updated On:
Description
The Citrix Admin opened a case with support because they were trying to create a custom filter view in Director 7.6 and kept getting the following error
"Custom filter cannot be created. You are not authorized to perform this operation. View server event logs for further information."
Resolution
Adding the "IIS APPPOOL\Director" account, and giving it full permissions to the folder resolved the issue.
To resolve the issue perform following:
1. Navigate to C:\inetpub\wwwroot\Director and go to properties of UserData folder;
2. In the properties window, navigate to the Security tab and click on Edit under Group or user names;
3. In the new popup window click on Add. For locations select the machine hostname, and for Object types select all objects;
4. Search for "IIS APPPOOL\Director" account, and givit it "Read & execute", "List folder contents", "Read" and "Write" permissions.
To resolve the issue perform following:
1. Navigate to C:\inetpub\wwwroot\Director and go to properties of UserData folder;
2. In the properties window, navigate to the Security tab and click on Edit under Group or user names;
3. In the new popup window click on Add. For locations select the machine hostname, and for Object types select all objects;
4. Search for "IIS APPPOOL\Director" account, and givit it "Read & execute", "List folder contents", "Read" and "Write" permissions.
Problem Cause
Permissions issue with IIS App Pool Acct.
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