XenApp 7.6 on Server 2012 R2: User sees a "Signing out" box when logging off.

XenApp 7.6 on Server 2012 R2: User sees a "Signing out" box when logging off.

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Article ID: CTX204999

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Updated On:

Description

When running a XenApp 7.6 application on Server 2012 R2, after a user gets logged off they either see a box that says "Signing off" OR a black box where the "Signing off" test would be.

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

  1. Navigate to the registry location : HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Citrix/wfshell/TWI/ 
  2. Add a key:  “AUTHUI.DLL: LogonUI Logon Window” 
  3. Add two values in it :
      Key1 :
 
           Name : ClassName
           Type : REG_SZ
           Data : AUTHUI.DLL: LogonUI Logon Window
        
       Key2 :

         Name : Type
         Type : REG_DWORD
         Data : 4

Screenshot of Registry