Error: "HTTP 404 Not Found" When Accessing StoreFront Through NetScaler Gateway

Error: "HTTP 404 Not Found" When Accessing StoreFront Through NetScaler Gateway

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Article ID: CTX203600

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Updated On:

Description

After you enter your credentials on the NetScaler Gateway login page the following error is displayed:
HTTP 404 Page Not Found

Resolution

Complete the following steps to resolve this issue:

  1. Verify the StoreFront configuration. Ensure that the base URL is different than the NetScaler Gateway URL.
     

  2. Verify that the StoreFront resolves the base URL to itself by pinging base URL from the StoreFront command line. If it does not resolve to the base URL then make an entry in the host file on StoreFront so that the base URL resolves to itself.

    You can also check to see if the page loads from the storefront server it's self. If you copy the Receiver for Web URL, and change the domain to local host, it should load a storefront page. It will look similar to this http://127.0.0.1/Citrix/StoreWeb
    If you still get 404 after testing reachability on the storefront server it's self, it is recommended to bring in a Storefront engineer for further troubleshooting.

If this solution does not work, you can also refer to http://support.citrix.com/article/CTX201229

Issue/Introduction

After you enter your credentials on the NetScaler Gateway login page the following error is displayed: HTTP 404 Page Not Found
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