Troubleshooting Citrix Receiver for Android
Article ID: CTX202515
Updated On:
Description
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
Many connection issues might be caused by configuration issues on your IT department’s servers or NetScaler. We recommend verifying your access to the Citrix Demo Cloud to help determine whether it is a server/configuration/permissions issue or an Android Receiver issue. We would also advise that users upgrade to the latest version of the Android Receiver.
Resolution
To Access the Citrix DemoCloud
On first run of Citrix Receiver for Android after installation no accounts will be configured, and the user will be presented with two buttons; ‘Add Account’ might be used to add an account whose details are already known by the user, while the ‘Get Demo’ button might be used to request an account that provides access to a demonstration service hosted through the Citrix DemoCloud.
On pressing the ‘Get Demo’ button a form will be displayed in which the user must supply their name and email address and accept the terms of use before pressing the ‘Register’ button to initiate registration. A demo account will then be created and an email sent to the user advising them of their account username and password. These might then be used to gain access to the demo store from which applications and desktops may be selected and launched.
Accessing Support
We encourage users with issues to post their issues on our support forums to help us identify recurrent issues. Support is provided on an as is basis by both community members and Citrix support staff. The support forum is available at Citrix Discussions - Receiver for Android.
If you have a support contract with Citrix we would also advise you to raise a support ticket for your issue.
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
Issue/Introduction
Additional Information
Users should check the product documentation and known issues (in the “About this release” section) for the relevant version of Receiver for Android from the links provided on the Citrix Product pages - Receiver for Android.
CTX Support Articles – Receiver for Android
