Error: "Device DeviceName appears to be in use and cannot be attached. Close any programs or windows that might be using the device, and then try again. (VD_RegKeyNotPresent)"
Article ID: CTX202389
Updated On:
Description
When launching a session with a USB device attached, the following USB error message appears:
Device DeviceName appears to be in use and cannot be attached. Close any programs or windows that might be using the device, and then try again. (VD_RegKeyNotPresent)
In Desktop Viewer, the device may appear as “DeviceName (VIDxxxx and PIDxxxx)"
Environment
The above mentioned sample code is provided to you as is with no representations, warranties or conditions of any kind. You may use, modify and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the sample code may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the sample code fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the sample code. In no event should the code be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SAMPLE CODE, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Although the copyright in the code belongs to Citrix, any distribution of the sample code should include only your own standard copyright attribution, and not that of Citrix. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the sample code.
Resolution
To ensure successful redirection of these devices, create a REG_DWORD value-key “EnableForceRestartForHID” under “HKLM\SOFTWARE\Citrix\ICA Client\GenericUSB” sub-key in the registry on the client machine and set its value to 1.
Problem Cause
Sometimes USB redirection of some types of USB device may fail because of various reasons like illegal request to device or outstanding open handles present, where the managed software for the USB device does not release it on the endpoint.Additional Information
Was this article helpful?
Yes
No
Powered by
