Error: ImagePreparationFinalizationFailedCompletely when Creating or Updating MCS Catalog
Article ID: CTX202229
Updated On:
Description
When creating or updating MCS catalog the following error is generated no matter how long the timeout is set for. Issue can happen with any hyper-visor but has been seen mostly with VMware.
DesktopStudio_ErrorId : UnknownError
ErrorCategory : NotSpecified
ErrorID : ImagePreparationFinalizationFailedCompletely
TaskErrorInformation : Terminated
InternalErrorMessage : No Image Preparation results found, suggesting no suitable VDA or other serious failure in the Master VM. Image preparation failed
DesktopStudio_PowerShellHistory : Create Machine Catalog 'Testing Catalog Creation'
Resolution
Solution 1
Go to master image, run Diskpart, issue command "SAN POLICY=OnlineAll".
Solution 2
In some environments the identity disk is correctly attached to the VM but is marked as offline by the operating system because of SAN policy, preventing the Image Preparation from running.
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Open an elevated command prompt from within the virtual machine.
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Start the Diskpart utility: diskpart.exe.
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Display the SAN policy, run the command: diskpart> SAN.
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If output shows "Offline shared" then proceed with the following steps.
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Change the SAN policy to be online with the command: diskpart> san policy=OnlineAll.
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The output should show - Diskpart successfully changed the SAN policy for the current operating system.
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Rerun the diskpart> SAN command to confirm if the policy changed successfully.
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Exit Diskpart utility by typing exit then Enter key.
Problem Cause
Somehow the Diskpart SAN policy in the master image is set to disable auto-mount of new disks. VMW machine version 7 (ESX 3.5 and newer) presents drives to Windows as SAN storage. By not allowing auto-mount of new disks the image-preparation-identity.vmdk was not accessible and PvsVm service would not run the ImagePreparation.exe.Additional Information
