Error: "User does not exist" When External Users Log on to the NetScaler Using GUI or NITRO API
Article ID: CTX200864
Updated On:
Description
When trying to log on to the NetScaler using the GUI or the NITRO API, external users (from LDAP, TACACS, and so on) get the following error message:
"User does not exist"
Resolution
To resolve this issue upgrade to NetScaler software release 10.5.52.11 or later.
Workaround
As a workaround add the user locally on NetScaler, for user authentication to work in GUI.Problem Cause
A bug in NetScaler software build 10.5.51.10.
Issue/Introduction
Error : "User does not exist" when external users log on to the NetScaler using the GUI or the NITRO API.
Additional Information
Citrix Discussion - 10.5 build 51.10 GUI LDAP Authentication bug
Refer to issue ID 498221, 501681 in NetScaler 10.5 Build 52.11 Release Notes for more information.
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