CTXUPDINFO.EXE

Created Date: 8/29/2014

Updated Date: 10/03/2014

Where to download ?

Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8

Once we verify your request, we will provide access to the download location. 

Description

This program is a troubleshooting aid and it does not modify the system. It calls standard Windows print spooler APIs to find the directories where the Citrix Universal Printer Driver is installed. It then prints the following information about the files comprising the Citrix Universal Printer Driver to facilitate troubleshooting:

a. SHA-1 hash

b. File size in bytes

c. DLL or EXE file version

d. File name

e. Directory

Note: Run this program when requested by Citrix Technical Support

Prerequisites

For 32-bit systems: “Microsoft Visual C++ 2005 Redistributable” or “Microsoft Visual C++ 2008 Redistributable – x86”

For 64-bit systems: “Microsoft Visual C++ 2005 Redistributable (x64)” or “Microsoft Visual C++ 2008 Redistributable – x64”

Supported Operating Systems (32- and 64-bit unless noted)

Windows 8.1

Windows 8

Windows 7

Windows Server 2008 R2 64-bit

Installing CTXUPDINFO

For 32-bit systems: Copy the program “X86\CTXUPDINFO.EXE” to a directory on the system.

For 64-bit systems: Copy the program “X64\CTXUPDINFO.EXE” to a directory on the system.

How To Use CTXUPDINFO

Open a Windows Command Prompt (CMD.EXE).

Type: CD directory containing ctxupdinfo.exe

Type: CTXUPDINFO.EXE > filename.txt

Send the file denoted by filename.txt to Citrix Technical Support.

This program will look for each file in the Citrix Universal Printer Driver and print information about each file. When a file is not present or not readable, this program prints two dashes “—“ for the SHA-1 hash, file size and file version. When a certain directory is not present, this program prints “Missing … directory”. Not all files or directories will be present in all versions of XenApp or XenDesktop.

Uninstalling CTXUPDINFO

Delete the program “ctxupdinfo.exe”.

Contact Information

Questions? Concerns? Send any feedback for this tool to supporttools@citrix.com.

Disclaimer

These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.

Where to download ?

Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8

Once we verify your request, we will provide access to the download location.