"Error 1722: There is a problem with this Windows Installer package..." Appears When Attempting to Uninstall Citrix HTML5 Client

"Error 1722: There is a problem with this Windows Installer package..." Appears When Attempting to Uninstall Citrix HTML5 Client

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Article ID: CTX140426

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Updated On:

Description

When attempting to uninstall Citrix HTML5 client the following error is displayed:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action DeleteFolder, location: C:\Windows\Installer\MSI6049.tmp, command: /c if exist "C:\ProgramData\\Citrix\HTML5 Management\HTML5Client" ( rmdir /S /Q "C:\ProgramData\Citrix\HTML5 Management\HTML5Client")

The event log shows the following error message:
User-added image

Resolution

Use the following Microsoft Fix-It utility to detect and fix problems with programs that cannot be installed or uninstalled:
http://support.microsoft.com/mats/Program_Install_and_Uninstall


Problem Cause

This error may occur if some MSI packages are not properly removed from (Add/Remove Programs) or (Programs & Features). The remnants of the corrupted installation can sometimes prevent installation and uninstallation of software.

Issue/Introduction

This article provides a resolution to fix Error 1722 that occurs when attempting to uninstall Citrix HTML5 client.

Additional Information

CTX415447 - Understanding Microsoft Installer Logs
CTX109969 - Error 1721: There is a problem with this Windows Installer package
CTX119678 - Provisioning Services - Error 1722. There is a problem with the Windows Installer package
CTX138466 - Uninstallation of the Citrix License Server Fails with Error 1722
Citrix eDocs - Receiver for HTML5