Sometimes it may need to reset Citrix Receiver or Citrix Workspace App to restore the default settings. This article explains how to reset Receiver using the command line.

Instructions

Caution! In Citrix Receiver 4.6 or earlier (except 4.4.4000 ), the CleanUp.exe will terminate all Citrix Receiver processes that are running on a server VDA / XenApp 6.x server and not just the current session running the cleanup.

• Run the following command from the command line interface to reset Receiver:
• "C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\CleanUp.exe" -cleanUser

• For performing a silent reset use the below command line, with /silent switch.
• "C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\CleanUp.exe" /silent -cleanUser

Note: Uppercase "U" must be used in the parameter. It does not need admin right on the client machine to execute the command.

Resetting Receiver to factory defaults removes the following items:

• All accounts and stores.

• All apps delivered by the Self-Service Plug-in, along with their icons and registry keys.

• All file type associations created by the Self-Service Plug-in.

• Cached files and saved passwords.

• Per-user registry settings that are user preferences and, for per-machine installations, all user-specific registry settings.

• NetScaler Gateway registry settings for Receiver.

Resetting Receiver does not impact the following items:

• Receiver or Plug-in installation.

• Per-machine ICA lockdown settings.

• GPOs.

CTX138514 - SelfService.exe Command Line Parameters Specified