The Receiver Clean-Up utility is designed to assist with the following scenarios: 

• When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
• When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
• If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
• The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed and HDX RealTime Media Engine if installed.

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The Receiver Clean-Up Utility is a standalone executable file and does not require installation.

Although the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.

Caution: Always back up the registry.

1. Run the Receiver Clean-Up Utility with administrator privileges.
2. Restart the machine when the utility finishes.

Note: The Receiver Clean-Up Utility can be run in unattended mode if desired using the /silent command line option.

C:/> ReceiverCleanupUtility.exe /silent

ReceiverLogs folder is created in the location where the utility is run and tracks all uninstall actions and results.

NOTE: In order to improve the Citrix Receiver experience, anonymous uninstall data will be sent to Citrix. To disable the collection of uninstall data, please use /disableCEIP command line parameter.

Data Modified by Receiver Clean-Up Utility

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The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file \ReceiverLogs\RegBackup.reg before running any clean-up and deletion process.

To undo the changes:

1. Reinstall Receiver for Windows
2. Import the RegBackup.reg file to restore settings and customizations in the registry.

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Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.

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Required Security Permissions

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The Receiver Clean-Up Utility does not support non-Administrator users with roaming profile.

If Receiver is not installed at the default location, the Receiver Clean-Up Utility might not work properly.

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Questions? Concerns? Send any feedback for this tool to supporttools@citrix.com.

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