Citrix Banking, Invoice and Renewal payment information

Citrix Banking, Invoice and Renewal payment information

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Article ID: CTX137485

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Updated On:

Description

Purpose:
 
The article is designed to assist customers on how to remit payments, with bank account details and payment procedures based on their Account geo location and currency involved. 
 

Procedure:

  1. Review Invoice: Verify payment instructions and ensure you have the Customer ID.
  2. Choose Payment Method: Use wire transfer or ACH; cheques are being phased out, and credit cards are not accepted.
  3. Provide Account Information: Include Customer ID, Invoice Number, and applicable details like Org ID, PO numbers, or order numbers.
  4. Remittance Details:
    • Refer to the banking information provided in the invoice for specific remittance details based on account geo & currency. For more specific details on remittance, please refer to the Banking details section in this article. 
    • If you have any issues or queries related to payments, contact the Account geo-specific POCs for assistance.

 

Remittance Details: Remittance details vary by Account Geo & currency. Please refer to the banking information below specific to Account Geo and remit accordingly

 

  • If Account Geo = North America
Bank Name
Account NameRouting #Account #CurrencySwift codeAddressAccount typeLock box
Wells Fargo BankCITRIX SYSTEMS INC1210002484388369068USDWFBIUS6SWells Fargo Bank, 420 Montgomery Street, San Francisco, CA 94104CheckingNumber: 936497
------------
PO BOX 936497 Atlanta, GA 31193-6497

 

  • If Account Geo = EMEA

Bank Name

Account Name

IBAN

Account #

Currency

Sort code

Branch Swift

Address

Bank of America, N.A., London branch

CLOUD SG UK LTD

GB16BOFA16505028497122

28497122

EUR

N/A

BOFAGB22

Bank of America, N.A. 2 King Edward Street London EC1A 1HQ United Kingdom

GB38BOFA16505028497114

28497114

GBP

High Value (CHAPS): 165050
Low Value (BACS): 301635

GB91BOFA16505028497130

28497130

USD

BOFAUS3N

 

  • If Account Geo = APAC

Bank Name

Account name

Routing/Swift

Currency

Account #

BSB Number

Address

A/C type

Bank of America, N.A., Sydney Branch (the “Bank”)

CITRIX SYSTEMS ASIA PACIFIC PTY LT

BOFAAUSXXXX

AUD

14568041

232-001

L34, Governor Phillip Tower, 1 Farrer Place, Sydney NSW 2000 AU

Commercial

USD

14568059

Commercial



  • If Account Geo = Japan (Multi-options):
    • XYCS (FX Yen Clearing Settlement) and foreign currency payment

Bank Name

Account Name

Branch name

Currency

Account Name

SWIFT/BIC

Address

Bank of America NA, Tokyo branch

ｱﾒﾘｶ

CITRIX SYSTEMS JAPAN KK

(Tokyo branch)

JPY

23158036

BOFAJPJX

Nihonbashi 1-chome Mitsui Building, 1-4-1 Nihonbashi, Chuo-ku,

Tokyo 103-0027, JAPAN

CITRIX SYSTEMS JAPAN KK

(Tokyo branch)

USD

23158044

BOFAJPJX

CITRIX JAPAN JPY COLLECTION

(Tokyo branch)

JPY

23158028

BOFAJPJX

CITRIX JAPAN USD COLLECTION

(Tokyo branch)

USD

23158010

BOFAJPJX

 

  • If Account Geo = Japan:
    • Local ACH/JPY Zengin payment

Bank Name

Account Name

Bank code

Account Name

Currency

Branch code

Branch name

AC type

Bank of America NA, Tokyo branch

ｱﾒﾘｶ

CITRIX SYSTEMS JAPAN KK

0403

3158036

JPY

01

ﾄｳｷﾖｳ

Touza (Commercial)

CITRIX JAPAN JPY COLLECTION

3158028

01

ﾄｳｷﾖｳ

 

Contact Account Geo-specific POCs for Queries:

  • If you have any issues or queries related to payments, contact the Account geo-specific POCs (mentioned below) for assistance.

 

Cash Apps Issue/Query or InquiryNorth America - Contact EmailEMEA - Contact EmailAPJ/APAC - Contact Email
ACH (Automated Clearing House) or Electronic Wire Transfer questions
ask-cash-apps@cloud.com
emea-cashapps@cloud.com
apjcashapps-inbox@cloud.com
Post payment - Customers receive emails or reminders from Citrix
Send Payment (Remittance & Advice)
Credit & Collection - Issue/Query or InquiryNorth America - Contact EmailEMEA - Contact EmailAPJ/APAC - Contact Email
Duplicate payment or Refund inquiry
Americas-CollectionsTeam@cloud.com
svc_citrixemeacoll@cloud.com & emea-credit@cloud.com
apj-collections@cloud.com
Cheques were not cashed
Customer is unable to pay for historical invoices
Customer's cheque was returned
To check whether the old invoices are legitimate
Account Letters, Statement of account (SOA), Invoice details, Tax issue
AR (Accounts Receivable) Invoice or Data Security - InquiryNorth America - Contact EmailEMEA - Contact EmailAPJ/APAC - Contact Email
Phishing email confirmation on pending payment emails.
Americas-CollectionsTeam@cloud.com
Ask-CreditEMEA@cloud.com & emea-credit@cloud.com
APAC-CollectionsTeam@cloud.com & apj-collections@cloud.com
Received an outdated invoice from the billing and collection team, but the customer is no longer using Citrix products.
AP (Accounts Payable) - Issue/Query or InquiryNorth America - Contact EmailEMEA - Contact EmailAPJ - Contact Email
If Citrix owes money to supplierap-americas@cloud.comap-emea@cloud.comap-apj@cloud.com &
ap-india@cloud.com

 

 

 

 

Issue/Introduction

Article is applicable for Citrix Systems, Inc., Citrix Cloud and Citrix Systems UK Ltd.

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