Mac Receiver Launches Application and Closes Abruptly
Article ID: CTX136343
Updated On:
Description
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
User is unable to log on from a MacBook using the Citrix Receiver for Mac. The session opens and eventually disappears without any error message.
Resolution
To resolve this issue, complete the following steps:
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Select the System Preferences icon on the toolbar.
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Open the Sharing folder in System Preferences under Internet & Wireless, as displayed in the following screen shot:
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Check the Computer Name field. If it is blank, type a computer name for the machine so that a license can be assigned to it.
The session opens successfully from a MacBook using Citrix Receiver for Mac.
Problem Cause
Because the Mac devices does not have a registry like Windows devices, a license must be issued to the client devices name. If the device does not have a name, it cannot be issued a license. It attempts to assign a license to a null value, and the session drops.
Issue/Introduction
