This article describes how to enable Receiver Logging to troubleshoot StoreFront store Activation/ Provisioning in Citrix Receiver for Windows.

Instructions

Complete the following steps to enable Receiver logging:

1. Enable Receiver Logging:

   1. Navigate to HKEY_LOCAL_MACHINE\SOFWARE\CITRIX.

   2. Add new DWORD Value as:
      [HKEY_LOCAL_MACHINE\SOFTWARE\Citrix] "ReceiverVerboseTracingEnabled"=dword:00000001
      Note: On 64-bit machines have to use the following: HKLM\software\wow6432node\citrix

   3. The log (Receiver_.log) will be saved in the following Location:

      • Windows XP / 2003: %USERPROFILE%\Local Settings\Application Data\Citrix\Receiver

      • Windows Vista / 7 / 2008: %USERPROFILE%\AppData\Local\Citrix\Receiver

2. Enable Trace level logging of the Authentication Manager Service.

   1. To enable tracing of authentication events, navigate to the appropriate registry location and create new strings named TracingEnabled and SDKTracingEnabled.

      • 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\AuthManager\

      • 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\AuthManager\

   2. Set the values of all the new strings you created to true.

Note: Authentication trace files are stored in the Receiver authentication tracing folder for each user, typically located at C:\Users\<username>\AppData\Local\Citrix\AuthManager\Tracing on Windows 7 devices.

Capturing Logs

Complete the following steps to capture the logs:

1. On a client device, configure the preceding registry keys carefully.

2. Exit from the Receiver.

3. Browse to the appropriate Log location for your OS.

   1. Receiver Log: %USERPROFILE%\AppData\Local\Citrix\Receiver for Windows 7

   2. Authentication Manager Logs: %USERPROFILE%\AppData\Local\Citrix\Receiver\AuthManager\Tracing

4. Delete the existing Receiver_.log file from Receiver and all the Tracing files under Authentication Manager.

5. Double-click on the provisioning file “ReceiverConfig.cr”. This starts the receiver process. 

6. When the error is displayed on the screen, right-click the Receiver icon in the System Tray and click Exit.

The Receiver_Log file and all the Tracing files in AuthenticationManager can then be used to determine if an error was returned.