After explicitly logging on to Web Interface or Receiver StoreFront, clicking an application causes a Windows Gina prompt (additional challenge) to appear with “RSA SecureID” logo and user name as “Other User”.
Clicking the RSA SecureID logo allows a User Name and RSA Passcode to be entered. After explicitly entering the User Name and RSA Passcode and logging in, the application launches successfully.

• XenApp 6.5

  

• RSA Authentication Agent 7.0

  

Change the Credential Provider logon option to either “Hide RSA Authentication Provider” or “Show all available Credential Providers”.
Complete the following steps to change the Credential Provider logon option:

1. On the affected XenApp server, open the RSA Security Center console.

   The console, by default is located at C:\Program Files\Common Files\RSA Shared\RSA Security Center\SCApp.exe.

2. Click Local.

   

3. Click Configure... in Credential Provider Settings.

   

4. Click the Select Credential Provider logon option drop-down list and change to either Hide RSA Authentication Agent Provider or Show all available Credentials Providers.

   

Note: The options Hide Microsoft Password Provider or Only show RSA Authentication Agent Provider allow users to only authenticate using RSA and not Active Directory credentials; however, it creates an additional challenge when launching applications with XenApp. Contact RSA for further assistance.

Problem Cause

The issue is caused when selecting Credential Provider logon option as "Hide Microsoft Password Provider" or "Only show RSA Authentication Agent Provider" in the RSA Security Center console on the XenApp server.