Application Launch Requests Might Fail on a Provisioned XenApp Version 6.0 or 6.5 Multihomed Server

Description

Application launch requests might fail on a Provisioned XenApp Version 6.0 or 6.5 Multihomed Server.
“Event 10001: A usable server cannot be found on which to launch the application.”
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Environment

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Resolution

Complete the following procedure to fix the issue:

On the Start menu, click Run as Administrator to start the command prompt.
Type the following command at command prompt, and press Enter:
set devmgr_show_nonpresent_devices=1
Type the following command at command prompt, and press Enter:
start devmgmt.msc
Troubleshoot the devices and drivers in Device Manager.
Note: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
The Ghosted NIC cards will be listed under Network adapters, as shown in the following screen shot.
Right-click and delete the Ghosted Ethernet Adapter(s).
Note: Ensure not to delete non-ghosted adapters.
Restart the IMA service.
Only one correct Network Adapters IP address are seen in the Citrix AppCenter, as shown in the following screen shot.

You should now be able to start your application successfully.

Problem Cause

Scenario 1

This issue occurs when the ICA listener configuration GUI is set to All network adapters configured with this protocol in the Network adapter tab, as shown in the following screen shot.
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Multiple IP address will be listed in Citrix AppCenter, as shown in following screen shot.
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The preceding configuration can result in the application launch ICA file containing the wrong IP address; the one that is not being used for ICA traffic.
For example, in a Provisioning Server environment where one NIC is enabled with an IP address for PXE boot and another NIC is set with an IP address to handle the network traffic for ICA, the ica file might contain the PXE boot IP address causing the ICA application launch to fail.
Changing the binding order to correct this issue might cause XenApp server to fail to start.

Scenario 2

When the ICA listener configuration GUI is set to NIC with an IP address to handle the network traffic for ICA network adapters in the Network adapter tab, as shown in the following screen shot.
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