Internet Explorer Prompts to Enable/Disable Add-on CtxIEInterceptorBHO Class

Internet Explorer Prompts to Enable/Disable Add-on CtxIEInterceptorBHO Class

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Article ID: CTX133403

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Updated On:

Description

Internet Explorer 9 prompts to Enable/Disable the browser add-on “CtxIEInterceptorBHO Class” after installing Receiver 3.2:

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Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

It is recommended to disable the add-on because it does not affect any functionality that is currently in use.

To prevent the prompt, complete one of the following methods:

  • Using registry keys

  • Enable/Disable from Browser

  • Using Group Policy

Using Registry Keys

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

Delete the following key on your computer to prevent the add-on from being loaded:

  • For 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects{2C4631FF-5CC8-4EBC-A0DF-34C92291759E}

  • For 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects{2C4631FF-5CC8-4EBC-A0DF-34C92291759E}

Enable/Disable from Browser

When prompted in IE9, choose to Disable the add-on and select “Do not show me this message again” to prevent the browser from displaying it again.

Using Group Policy

Within the GPO, browse to the following location and configure the policy to disable the add-on:

User Configuration\Windows Components\Internet Explorer\Security Features\Add-on Management

Problem Cause

This is a new add-on from Citrix for an upcoming feature, which causes the security policy of IE9 to display the preceding message.

Issue/Introduction

IE9 prompts to Enable/Disable the browser add-on CtxIEInterceptorBHO Class after installing Receiver 3.2
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