The License Server Configuration Tool Window does not have the option to enter the username and password for License Administration Console, after the License Server 11.10 is installed.

Background

After successfully installing License Server 11.10, a License Server Configuration Window appears. The following options must be configured on this Window:

• The License Server Port (27000)

• The Vendor Daemon Port (7279)

• The Management Console Web Port (8082)

Additionally, a password must be configured for the hard-coded Username admin.

 
If you open the License Management Console from Start > All Programs > Citrix > Management Consoles, select Administration, and enter the user name and password, the message “The User name or password is incorrect. Please try again” appears.

Note: The Citrix License Administration Console has reached End of Life (EOL) and End of Support (EOS) in Citrix Licensing 11.16.3. Use the Citrix Licensing Manager.

To resolve this issue, complete the following steps:

1. Open Windows Explorer.

2. Open the C:\Program Files (x86)\Citrix\Licensing\LS\conf folder.

3. Rename the server.xml file as server.old.

4. Open the server.old file with Wordpad or any text editor.

5. Search for the following section:

   <accessControl sessionTimeout="1800">
   <user firstName="System" id="admin" lastName="Administrator" password="(ENC-01)4H4J8g+wvJgr2mZjK8JOTFan4jXDrhOJ+KSWLKwe5CFSoohI" passwordExpired="false" privileges="admin" type="local-admin"/>
   <user firstName="Alerter" id="alerter" lastName="Service" password="(ENC-01)pbroI45v6D5W18bx/1LlIQKcYGWmjUAZRJnAFr1SS0Hh2P6Q" passwordExpired="false" privileges="admin.alerter" type="local-alerter"/>
   </accessControl>

6. Change the lastName and password entry to reflect the password of the user that installed the License Server.
   Note: The entry is in boldface in the preceding step.

   <accessControl sessionTimeout="1800">
       <user firstName="System" id="admin" lastName="<domain>\Administrator" password="<P@s$w0rd>" passwordExpired="false" privileges="admin" type="local-admin"/>
       <user firstName="Alerter" id="alerter" lastName="Service" password="(ENC-01)pbroI45v6D5W18bx/1LlIQKcYGWmjUAZRJnAFr1SS0Hh2P6Q" passwordExpired="false" privileges="admin.alerter" type="local-alerter"/>
     </accessControl>

7. Save this file as server.xml.

This is a workaround and the password will be in clear text.