This article describes how to enable logging on Receiver for Windows using registry entries.
While the registry method is provided as an alternative solution, users are advised to prioritize the Diagnostic Tools for a more efficient and user-friendly troubleshooting experience, and it is strongly recommended to resort to this approach only in cases of significant difficulties with the Diagnostic Tools.

Instructions

There are several types of logging available using the registry entries. Enable any combination of these logs, depending on the issue.

To switch on the logging, requires an administrator to change registry values

Complete the following procedure to obtain detailed logging details for troubleshooting Citrix Receiver for the Windows:

• Receiver Logging - General

• Receiver Logging - Authentication Manager

• Receiver Logging - Self-Service Plugin

In addition to the above logging CitrixWorkspace app 1808  provides capability for to generate SSON and browser logging​

• SSON Logging

• Receiver Logging - Browser

Receiver Logging - General

Use the following settings to enable general logging for Receiver:

1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CITRIX.

2. Add new DWORD value:

   • For 32-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Citrix]
      Name: ReceiverVerboseTracingEnabled
      Type: REG_DWORD
      Data: 1

   • For 64-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix]
      Name: ReceiverVerboseTracingEnabled
      Type: REG_DWORD
      Data: 1

   

3. Restart the workstation or server.

4. Log Location (Receiver_.log ):

   • %localappdata%\Citrix\Receiver

5. To disable this logging, set the preceding registry value to zero (0).

Receiver Logging - Authentication Manager

1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CITRIX.

2. Browse to the following registry key:

   • For 32-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\AuthManager]

   • For 64-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\AuthManager]

3. Add the following registry values:

   • Name: LoggingMode
     Type: REG_SZ
     Data: verbose

   • Name: TracingEnabled
     Type: REG_SZ
     Data: True

   • Name: SDKTracingEnabled
     Type: REG_SZ
     Data: True

4. Restart Citrix Receiver

5. Log Location

   • %localappdata%\ Citrix\AuthManager

6. To disable this logging, set the TracingEnabled and SDKTracingEnabled registry data to: False and the type: REG_SZ.

Receiver Logging - Self-Service Plugin

Use the following settings to enable logging related to subscribed applications, communication with StoreFront:

1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CITRIX.

2. Browse to the following registry key:

   • For 32-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Dazzle]

   • For 64-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Dazzle]

3. Add the following registry values:

   • Name: Tracing
     Type: REG_SZ
     Data: True

   • Name: AuxTracing
     Type: REG_SZ
     Data: True

   • Name: DefaultTracingConfiguration
     Type: REG_SZ
     Data: global all -detail

4. Restart Citrix Receiver.

5. Log Location (There are sub-folders in this location, collect all files\folders):

   • %localappdata%\ Citrix\SelfService

6. To disable this logging, set the Tracing and AuxTracing registry data value to: False and the type: REG_SZ.

SSON Logging

Use the following settings to enable logging with SSON enabled:

1. Navigate to registry path

   • For 32 bit platforms, the registry path is
     HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Install\SSON

   • For 64 bit platforms, the registry path is
     HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Install\SSON

2. Add new String value "DebugEnabled"="true"

3. Add another String value "LogPath"=<specify the path to save logs>
   

Receiver Logging - Browser (New Component of Receiver)

Use the following settings to enable logging related to browser for SaaS applications

1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CITRIX

2. Browse to the following registry key:
   For 32-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Browser\]
   For 64-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Browser\]

3. Add the following registry values:
   Name: Logging          
   Type: REG_SZ 
   Data: Enable (Values can be Enable or Disable or Verbose and values are case-insensitive)
   By Default logging would be disabled

4. Restart the launched SaaS app for logging to take place

5. Log Location:
   %localappdata%\ Citrix\ Browser

By default, logging would be disabled.

CTX141751 - Citrix Receiver Diagnostics Tool - For Windows