When the lmstat -a command is run from the command prompt on a computer with the Licensing software version 11.9 or later, the following error message is displayed:
“Error getting status: Cannot find license file:”

The preceding error message appears even after setting the location of the license files to the correct location in the HKLM\SOFTWARE\FLEXlm License Manager\CitrixLicensing registry key.

To resolve this issue, run the following command from the command prompt. Ensure that the complete path of the MyFiles folder is specified:

lmstat -a -c "C:\Program Files (x86)\Citrix\Licensing\MyFiles"

Or

lmstat -a -c "C:\Program Files\Citrix\Licensing\MyFiles"

Note: On 64-bit versions of Windows, there are two folders for application files. All 32-bit applications are installed in \Program Files (x86) folder. All 64-bit applications are installed in the \Program Files folder.