Users Cannot Reconnect to a Disconnected Session

Users Cannot Reconnect to a Disconnected Session

book

Article ID: CTX128241

calendar_today

Updated On:

Description

The users are not able to reconnect to the disconnected session. Citrix Online Plug-in might keep trying to start the virtual desktop indefinitely.

User-added image

Background

When the user disconnects a session, Virtual Delivery Agent (VDA) locks the computer for security reasons. At the time of enabling the Remove Lock Computer policy, the VDA fails to lock the system when the session disconnects.

To validate if the Remove Lock Computer policy is enabled with Local Group Policy Editor, verify User Configuration > Administrative Templates > System > Ctrl-Alt-Del Options > Remove Lock Computer is Enabled.

User-added image

If the user enables Remove Lock Computer, the REG_DWORD value DisableLockWorkstation is configured with the value of 1.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System

Name: DisableLockWorkstation

Type: REG_DWORD

Data: 1

User-added image

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

To resolve this issue, disable the Remove Lock Computer policy on virtual desktops.

Issue/Introduction

This article provides a resolution to the symptom where the users cannot reconnect to a disconnected session.
Powered by Wolken Software