Hotfix package name: SAEPlayer1.2.2.MSI
For: SmartAuditor Player 1.2
Replaces: SAEPlayer1.2.1
Date: January, 2011
Language supported: English (US)
Readme version: 1.00

Readme Revision History

Important Note(s) about This Release

Caution! This hotfix may require you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Important Disclaimer - Limited Release Hotfix

This limited release hotfix is available only upon request. Contact Citrix technical support to obtain the hotfix package. The fix(es) or enhancement(s) contained in this hotfix will be included in a future service pack, hotfix rollup pack, or version release for this product. Testing of this hotfix was targeted only at the affected functionality, and regression and stress testing were minimal. Therefore, this hotfix might cause undesirable and unknown side effects. Introduce this hotfix to a test environment for evaluation before deploying it to a production environment. Your use of this hotfix is at your own risk.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, CITRIX AND ITS SUPPLIERS MAKE AND YOU RECEIVE NO WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND CITRIX AND ITS SUPPLIERS SPECIFICALLY DISCLAIM WITH RESPECT TO THE HOTFIX ANY CONDITIONS OF QUALITY, AVAILABILITY, RELIABILITY, SECURITY, LACK OF VIRUSES, BUGS OR ERRORS, OR SUPPORT AND ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CITRIX, NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, LOSS OF INCOME, LOSS OF OPPORTUNITY, LOST PROFITS, COSTS OF RECOVERY OR ANY OTHER DAMAGES), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NEGLIGENCE OR OTHERWISE, AND WHETHER OR NOT CITRIX, ITS SUPPLIERS, OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Where to Find Documentation

This document describes the issue(s) resolved by this release and includes installation instructions. For additional product information, see Citrix eDocs, the Citrix Product Documentation Library.

New Fixes in This Release

1. When trying to play back videos using the SmartAuditor Player on XenApp servers, the following error message appears for users with mandatory profiles:

   "Download of the recorded session file failed. Cannot open or download recorded session file due to an error while obtaining the Cryptographic Service Provider context. This error is possibly due to your Windows user account having a temporary profile on this computer, instead of a local or roaming profile. This may occur if your roaming profile failed to download or you only have guest privileges on this computer or domain. Consult with your system administrate to resolve this problem. Further details about the error are displayed below: The profile for the user is a temporary profile."

   Note: After installing this fix, you must purge previously cached recordings.

   [From SAEPlayer1.2.2][#239858]

Fixes from Replaced Hotfixes

1. Skipping back or forward to a specific time while playing back a large recording can cause the player to exit unexpectedly.

   [From SAEPlayer1.2.1][#221809]

Installing and Uninstalling This Release

Notes:

• This release is packaged as an .msi file using Microsoft Windows Installer 3.0. To install this release, Windows Installer 3.0 must be installed on the target device. For more information about deploying these, see Microsoft article 884016 or visit the Microsoft Web site and search on keyword msiexec.

• To install this release successfully, client devices must not have registry modification restrictions in place.

To install this hotfix:

1. Copy the hotfix package to an empty folder on the device you want to update.
2. Close all applications.
3. Run the executable and follow the on-screen instructions.
4. Restart the device.

To uninstall this hotfix:

1. From the Start menu, select Control Panel > Programs and Features.
2. Highlight the hotfix you want to uninstall and click Uninstall.
3. Follow the directions on-screen instructions.

Copyright © 2011 Citrix Systems, Inc. All rights reserved.
Citrix is a registered trademark, and Citrix Presentation Server and Citrix XenApp are trademarks of Citrix Systems, Inc. in the United States and other countries.
All other trademarks and registered trademarks are the property of their respective owners.