A XenApp 6 installation stops for a while during the Microsoft Visual C++ Redistributable installation step and eventually fails with an error code of 1603.

In the %TEMP%\CitrixMSI-mps-*.log file the following information appears:

MSI (s) (40:28) [15:02:31:103]: Product: Citrix XenApp 6.0 -- Error 1904. Module C:\Program Files (x86)\Citrix\System32\
rpm.dll MSI (s) (40:28) [15:02:31:103]: Product: Citrix XenApp 6.0 -- Error 1904. Module C:\Program Files (x86)
\Citrix\System32\rpm.dll failed to register. HRESULT -2147010895.

From Program and Features, remove any Microsoft Visual C++ Redistributable packages prior to installing XenApp 6. The installation process installs the necessary components accordingly.

Note: The 1603 exit error is a generic installation error which stands for Fatal error during installation. Refer to the MSI installation logs for further traces because this problem does not apply to every situation.

Problem Cause

A previous installation of a Microsoft Visual C++ Redistributable package may cause the installation process to fail.

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