When launching NetScaler Gateway plug-in, the following error message is displayed:
"1012: The NetScaler Gateway Plug-in could not start. For more information, see the connection log.(15)"

When connecting to NetScaler Gateway through NetScaler Gateway plug-in the following error message is displayed:
"1012: The NetScaler Gateway Plug-in could not start. For more information see the connection log.(18)"

The log viewer also displays the following error:
"The correct version of the NDIS driver is not installed".

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To resolve this issue, reinstall or repair the NetScaler Gateway plug-in on the workstation exhibiting this issue.

A repair of the NetScaler Gateway plug-in is normally performed from Control Panel > Add/Remove Programs on the workstation. If NetScaler Gateway plug-in is corrupted, then the repair might fail.

If NetScaler Gateway plug-in cannot be reinstalled, then download the Cleanup Tool and run the tool as an administrator. This tool removes all the drivers and plug-ins that requires administrative privileges. Now reinstall the NetScaler Gateway plug-in.

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Problem Cause

The NetScaler Gateway plug-in installation on the workstation is corrupted.

When launching NetScaler Gateway plug-in, the following error message is displayed: "1012: The NetScaler Gateway Plug-in could not start. For more information, see the connection log.(15)"

CTX134937 - Error: "1012: The NetScaler Gateway Plug-in could not start. For more information see the connection log. (27)