Sessions Timeout After Three Minutes Even When Session Reliability is Set to Five Minutes

Sessions Timeout After Three Minutes Even When Session Reliability is Set to Five Minutes

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Article ID: CTX114117

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Updated On:

Description

Session Reliability timeout is set to five minutes on the Management Consoles, but the client sessions time out after three minutes.

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

Based on the version of the product, refer to the corresponding solution.

Version 9.x of the Presentation Server Client

Complete the following steps to resolve the issue:

  1. Open the \Documents and Settings\<user name>\Application Data\ICAClient\AppSrv.ini file in a text editor.

  2. Add the following line under the [WFClient] section:

    SessionReliabilityTTL=<the desired timeout value in seconds>

    Note: The default value is 180 seconds.

Version 10.x of the Presentation Server Client

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

Create the following value in the HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICAClient\Engine\Configuration\Advanced\Modules\WFClient key:

Type: REG_SZ
Name: SessionReliabilityTTL
Value data: <the desired timeout value in seconds>

Version 12.x 13.x Client of XenApp

The string is already created to add the value data in seconds:

64-bit Client

HKEY_LOCAL_MACHINE \Software\Wow6432Node\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\WFClient

32-bit Client

HKEY_LOCAL_MACHINE\Software\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\WFClient

Problem Cause

By design, the client Session Reliability configuration overrides the server Session Reliability configuration.

Issue/Introduction

Session Reliability timeout is set to five minutes on the Management Consoles, but the client sessions time out after three minutes.

Additional Information

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