Error - You have exceeded the concurrent connection limit. Please contact your system administrator
Article ID: CTX108846
Updated On:
Description
Application can be launched, but when attempting to launch another application, the following error occurs:
"You have exceeded the concurrent connection limit. Please contact your System Administrator."
In addition, an Event ID 26 might be created in the System log of the server:
Resolution
Ensure that there are no limits to the number of concurrent sessions. To do so, check the following:
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Policies:
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The farm properties:
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XenApp 6 Computer Policy:
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XenApp 6 User Policy:
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The ICA Listener: (can navigate here by Windows->administrative tools->Citrix->administration tools->ICA listener configuration, select the second tab)
XenApp 6.5 Application Properties
See CTX102345 – Windows 2003, 2008, and 2008 R2 Sessions Reconnect to Existing Sessions from Different Devices.
Problem Cause
There is a limit on the number of concurrent sessions a server can have or a user can launch. If applications are not sharing the same session, this issue can be more prevalent. Refer to CTX159159 – Session Sharing Explained with Troubleshooting Steps.
Issue/Introduction
Additional Information
Citrix Documentation - Specifying Connection Limits
