Citrix Live Chat for CSS Customers
Who can use Live Chat?
We introduced Live Chat in 2017 as one of the industry-leading
value-added features of the Customer Success Services (CSS)
offerings.
Visit our Customer Success Services page to learn more or
to purchase.
What are the business hours for Live Chat?
Live Chat is available 24 hours a day, Monday - Friday.
What is the scope of Live Chat?
- Get fast answers to general technical questions from Citrix Technical Support engineers.
- Our goal is to quickly help you find the best Knowledge Center article to solve your issue.
- If additional troubleshooting assistance is required, an agent
will convert the chat to a support request and put you in queue for
the next available engineer.
What are the benefits of Live Chat?
- Save time when looking for answers to quick questions and support article recommendations.
- Easily get connected to an engineer in seconds, avoiding the need to open a Technical Support case.
- Avoid making an extra call or repeating details if additional assistance is required by requesting a call from a Support Engineer.
Which products are currently available in Live Chat?
- XenApp
- XenDesktop
- NetScaler
- XenMobile
- Receiver
How do I start a Live Chat?
You can start a Live Chat with one of our Technical Support agents when browsing any support article with the follwoing instructions:
1. Click the phone icon located either in the top right corner or on the right side of the article.
A window will appear with contact options.
2. Click the chat button to start the chat window. If you are not logged into the Support site, you will click the Log in to view availaibility button and enter your account username and password.
Note: If you do not have Customer Success Services, you will see a No Customer Success Services Agreement Found window. Visit our Customer Success Services page to learn more or to purchase.
