Virtual Apps and Desktops - How to disable Microsoft Teams optimization

Virtual Apps and Desktops - How to disable Microsoft Teams optimization

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Article ID: CTX692790

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Description

To disable HDX optimization for Microsoft Teams

Instructions

To disable HDX optimization for Microsoft Teams within a Citrix environment, you can modify the Citrix policy setting "Microsoft Teams Redirection" to "Off" or adjust the registry key HKEY_CURRENT_USER\Software\Citrix\HDXMediaStream\MSTeamsRedirSupport to 0. 
 
Here's a more detailed breakdown:
 
1. Citrix Policy Setting:
  • Navigate to Citrix policies: Access the Citrix Virtual Apps and Desktops policies console.
  • Locate the "Microsoft Teams Redirection" setting: Find the policy setting related to Microsoft Teams redirection.
  • Set to "Off": Change the setting to "Off" to disable the optimization feature. 
     
2. Registry Key Modification:
  • Open Registry Editor: Open the Registry Editor on the VDA (Virtual Desktop Agent). 
     
  • Navigate to the key: Go to HKEY_CURRENT_USER\Software\Citrix\HDXMediaStream. 
     
  • Create or modify the value:
    • If the MSTeamsRedirSupport value doesn't exist, create a new REG_DWORD value named MSTeamsRedirSupport. 
       
    • Set the value to 0 to disable optimization. 
       
  • Restart: Restart the VDA or the Citrix HDX Teams Redirection Service for the changes to take effect

Additional Information

To validate you can follow: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.html

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