Error: "SSL Error 61: You have not chosen to trust Certificate Authority.." with Online Plug-in
Article ID: CTX200836
Updated On:
Description
Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." When Launching Apps with Citrix Online Plug-in
Users may be unable to launch apps with the Citrix Online Plug-in.
"Unable to launch your application. Contact your Helpdesk with the following information: Cannot connect to the Citrix XenApp server. SSL error 61: You have not chosen to trust <name of SSL Certificate Authority>, the issuer of the server's security certificate."
Resolution
As of this writing, the following older Citrix products have been validated to support SHA-2 certificates:
- Secure Gateway 3.3.4
- XenApp 6.5 with Hotfix XA650R06W2K8R2X64023
- Web interface 5.4.2.59 with the below mentioned configurations for different XML transport types.
- Citrix Receiver 4.1, or later.
Problem Cause
The older Citrix Online Plug-in does not support SHA256 signature algorithm.
Issue/Introduction
Users may be unable to launch apps with the Citrix Online Plug-in.
Additional Information
Citrix Documentation - Ciphers Supported by the NetScaler Appliance
Refer to the following articles if SSL error 61 is observed when using Citrix Receiver:- CTX101990 - Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." for Receiver Users
- CTX108800 - Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..."on Receiver for Mac
- CTX203362 - Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Receiver for Linux
Was this article helpful?
Yes
No
Powered by
