Requirements

The contact logging in must be a named contact on the service agreement
 

Instructions

1. Log on to My Account using the user name and password associated to the company that purchased the service agreement.
2. Click Create/View Service Requests.
3. Click the View Entitlement Details link at the top right corner.
4. From the Contact Support section of the page, select My Support and use the same My Account credentials to login to the Citrix Support site.
5. From the Home Page of the Support site navigate to the Entitlements tab.

• This tab displays the support programs and maintenance entitlements the company has access to.

5. To request support proceed to the Cases tab and select New Case.