Find the resolution based on the exact error message in the /var/log/license.log file.

• An Invalid Entry in /nsconfig/hosts
• An Invalid Entry in /nsconfig/rc.conf
• An Invalid Date in the System
• An Expired License
• A Corrupted License File

An Invalid Entry in /nsconfig/hosts

Error

1:33:22 (lmgrd) Unknown host: cag
:33:22 (lmgrd) EXITING DUE TO SIGNAL 33
lmstat - Copyright (c) 1989-2006 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
Flexible License Manager status on Thu 8/9/2007 01:33
Error getting status: Cannot find license file. (-1,359:2 "No such file or directory"

Solution

Delete the /nsconfig/hosts file and restart the appliance. It is not necessary to create this file. If you want to retain it, ensure it has the following localhost entry:
127.0.0.1 localhost

An Invalid Entry in /nsconfig/rc.conf

Error

1:47:12 (CITRIX) SERVER line says HOSTNAME=cag, hostid is HOSTNAME=ns
1:47:12 (CITRIX) Invalid hostid on SERVER line
Users of CAG_SSLVPN_CCU: (Error: 2 licenses, unsupported by licensed server

Solution

Example in rc.conf: hostname="cag"

There is NO space in the line. The hostname must match the hostname in the license file. The hostname is case-sensitive; it need not be the Fully Qualified Domain Name (FQDN) of your VPN server. The name must be enclosed by quotations (""). If you uploaded the file using FTP, check if an ^M char is added to the end using vi (NOT the cat command).

An Invalid Date in the System

Error

0:02:49 (CITRIX) Feature CNS_SSLVPN_CCU is not enabled yet, starts on 28-sep-2007
0:02:49 (CITRIX) Feature CAG_AAC_CCU is not enabled yet, starts on 28-sep-2007
0:02:49 (CITRIX) Feature CAG_SSLVPN_CCU is not enabled yet, starts on 28-sep-2007
………..
Users of CAG_SSLVPN_CCU: (Error: 100 licenses, unsupported by licensed server)

Solution

Change the system date with the shell date command. For example, the command shell date ‘0709291200’ changes the date to noon on September 29, 2007.

An Expired License

Error

0:08:53 (lmgrd) Started CITRIX (internet tcp_port 1034 pid 284)
0:08:53 (CITRIX) FLEXnet Licensing version v11.3.0 build 28877
0:08:53 (CITRIX) EXPIRED: CNS_SSLVPN_CCU
0:08:53 (CITRIX) EXPIRED: CAG_AAC_CCU

Solution

Check the expired date in the license. For example, INCREMENT CNS_SSLVPN_CCU CITRIX 2008.0928 01-dec-2007 2

The preceding license expired on December 1, 2007. Request Customer Care to issue a new license.

A Corrupted License File

Error

0:34:54 (CITRIX) Invalid license key (inconsistent authentication code)
Users of CAG_SSLVPN_CCU: (Error: 2 licenses, unsupported by licensed server

Solution

Request Customer Care to issue a new license.