In a Citrix Virtual Apps and Desktops on-premises environment using PVS Target Devices 2507 LTSR CU1, ICA RTT and Network Latency metrics are not displayed in Director.

The issue does not occur on equivalent MCS-provisioned VDAs, where ICA RTT and Network Latency metrics are reported correctly.

Symptoms

• ICA RTT metrics are missing in Director.
• Network Latency metrics are unavailable.
• End User Experience (EUEM) data is not populated.
• If manually restart the Citrix End User Experience Monitoring Service (EUEM) while ICA sessions are active -receive a warning for each active ICA session(This only occurs when the EUEM service is manually restarted)

• The Windows Application Event Log Event ID 1300 from MetaFrameEvents: Citrix End User Experience Monitoring Service (SemsService)  has unexpected terminations:

• An attempt to inform the SemsService of some EUEM data has failed.
  This is probably because the SemsService has unexpectedly terminated.

  Some EUEM data has been lost.

  Error code: 0x800706ba
• BrokerAgent logs contain the following errors:MachineDataProvider: IcaRTT data collection failed,System.Management.ManagementException: Invalid Namespace

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Investigation identified that the LocalService temporary directory required by the EUEM service was missing:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp

Because the folder did not exist, the EUEM service was unable to initialize required WMI components correctly, resulting in:

• Missing root\Citrix\EUEM namespace
• ICA RTT collection failures
• Director being unable to display ICA RTT and Network Latency metrics

Step 1

Confirm the following components are installed on the VDA:

• Citrix Profile Management and Citrix Profile Management WMI Plugin
• Run the following command from an elevated Command Prompt: lodctr /q | findstr /i citrix
• If performance counters are not enabled, execute: lodctr /e:CitrixICA

Expected Result: CitrixICA is enabled and uses IcaPerf.dll

• Verify the LocalService Temp Folder: Open PowerShell as Administrator and run: Test-Path "C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp"
  If the command returns: False, continue with Step 2.

Step 2

Recreate the Folder or execute Powershell 

• $p = "C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp"
• New-Item -ItemType Directory -Force -Path $p | Out-Null
• icacls $p /grant "NT AUTHORITY\LOCAL SERVICE:(OI)(CI)F" "SYSTEM:(OI)(CI)F" "Administrators:(OI)(CI)F"
• Restart the End User Experience Service: Get-Service -DisplayName "End User Experience" |Restart-Service -Force
• Start-Sleep 60 (RTT samples are collected approximately every 15 seconds)
• Validate EUEM WMI Namespace: Get-CimInstance -Namespace root\Citrix\EUEM -ClassName Citrix_Euem_RoundTrip |Format-List *

Expected Result: The command returns ICA RTT sample information from the active user session.

After completing the above steps:
1. Launch a new ICA session.
2. Verify ICA RTT values are displayed in Director.
3. Verify Network Latency metrics are populated.

Confirm the following BrokerAgent error is no longer generated

MachineDataProvider: IcaRTT data collection failed,System.Management.ManagementException: Invalid Namespace

Citrix End User Experience Monitoring Service (SemsService)  has NO unexpected terminations(The Windows Application Event Log Event ID 1300)

ICA RTT and Network Latency Metrics Not Available in Director