LS v11.17.2 Build 56100 may experience Activation and Telemetry issues.

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Article ID: CTX697002

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Updated On:

Description

License Server v11.17.2 Build 56100 may experience issues where functionality such as Activation and Telemetry does not operate correctly. Certain of the License Server services require extended uptime before they become fully operational. Frequent internal service refreshes can interrupt this process, preventing services from reaching their intended operational state.

Cause

Connection tuning introduced in Build 56100 increased the frequency of service refreshes under heavy load. As a result, long-running service initialization processes were interrupted, impacting critical License Server functionality, including Activation and Telemetry.

Resolution

Upgrade to License Server v11.17.2 Build 56200. Build 56200 includes changes that relax service refresh behaviour, allowing services to remain active for the required duration and function as designed.

Issue/Introduction

License Server v11.17.2 Build 56100 may experience Activation and Telemetry issues because frequent internal service refreshes can prevent required services from completing initialization and becoming fully operational.