• Symptom: When connecting via NetScaler Gateway, the StoreFront display name fails to show or render on the user interface.

• Root Cause: The StoreFront 2402 LTSR CU3 upgrade installer can leave corrupted configuration metadata or misalign NetScaler Gateway settings, callback URLs, and Secure Ticket Authority (STA) parameters.

To restore the display name, re-verify and re-bind the NetScaler Gateway settings and callback configurations in the StoreFront console using the following steps:

1. Check Gateway Settings: Open the StoreFront console, select Stores, click Manage NetScaler Gateways, and edit your active gateway entry.

2. Verify Callback URL: Ensure the callback URL is explicitly defined and fully reachable from the StoreFront server. An empty or mismatched callback URL prevents StoreFront from communicating with NetScaler to retrieve branding and display details.

3. Re-add Gateway Object: If the issue persists, remove the NetScaler Gateway definition from StoreFront completely and re-add it from scratch to clear out corrupted registry or configuration metadata left over from the upgrade.

4. Validate STA Servers: Confirm that the Secure Ticket Authority (STA) server URLs match identically on both the NetScaler Gateway virtual server and the StoreFront remote access configuration.

5. Propagate Changes: If you are running a multi-server deployment, perform a Propagate Changes operation across the StoreFront server group.

After upgrading StoreFront to version 2402 LTSR CU3, users logging in through NetScaler Gateway are unable to see the expected Storefront display name. This occurs because upgrade routines can clear or misalign remote access callback parameters and gateway definitions.