How to collect logs for Browser Content Redirection(BCR) issues
Article ID: CTX696940
Updated On:
Description
Instructions
Instructions to collect BCR console Logs
1) Enable Debug logging in extension:
Enable both debug logging and send logs to CDF during this session
For Chrome check: chrome://extensions/?options=hdppkjifljbdpckfajcmlblbchhledln
For Edge check: edge://extensions/?options=bplkihdnjcccjobckoegomfljihhjean
2)Enable Developer mode in your browser:
On your browser go to Extensions, for Chrome use: chrome://extensions/ ,and for Edge use: edge://extensions/
3) Open Service Worker
Once Developer mode is enable you should be able to see the service worker for each of your extensions (This might not show if DevTools is disabled by policy, check chrome://policy/ or edge://policy/)
Click the Service Worker on BCR extension and you should be able to see a devtools window
Make sure that in the Network tab Preserve is enabled and that the console log is logging data
5) To save the logs after reproducing the issue:
Go into the Network tab and click the download HAR file
Go into the console tab, right click in the log area and select Save As..
Instructions to collect CDF Traces
1) Open CDFControl.exe as Administrator (https://support.citrix.com/external/article/CTX111961/citrix-cdfcontrol-tool.html)
2) Select the following modules:
HDX_Multimedia_BrowserService
HDX_Multimedia_HdxjsInjector
HDX_Multimedia_HdxWebProxy
HDX_Multimedia_MultimediaComponents
HDX_Multimedia_PortForwardLibrary
HDX_Multimedia_PortForwardService
HDX_Multimedia_WebSocketAgent
HDX_Multimedia_WebSocketPipe
HDX_Multimedia_WebSocketService
IcaClient_DriversVd_BrowserRedir
IcaClient_Multimedia_HdxBrowser
3) Start the CDF trace, reproduce the issue and then stop it, the trace location will appear in a popup window
Issue/Introduction
This article provides the procedure for enabling debug logging and collecting the required diagnostic data for BCR-related issues.
