Citrix Virtual Apps and Desktops 2402 CU4 - Telemetry Fix

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Article ID: CTX696916

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Updated On:

Description

Update package name: Citrix_Virtual_Apps_and_Desktops_2402_LTSR_CU4_Update1

File name: Citrix.Configuration.Logic.dll 

For: Citrix Virtual Apps and Desktops 7 2402 Long Term Service Release (LTSR) Cumulative Update 4 (CU4). System Requirements 

Date: Aug 2026  

Languages supported: English (US), German (DE), Spanish (ES), French (FR), Japanese (JA), Simplified Chinese (SC)  

Readme version: 1.00  

Readme Revision History  

Version  

Date  

Change Description   

1.00  

Aug, 2026  

Initial release  

  

Important Note(s)  

Caution! This release may require you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.  

This Update is for Version 2402 LTSR CU4 of the Citrix Virtual Apps and Desktops. Any known issues in Version 2402 LTSR CU4, except for the specific issues resolved in this release, still apply.  

  

Where to Find Documentation  

This document describes the issue(s) resolved by this Update and includes installation instructions. For additional product information, including supported operating systems and system requirements, see Citrix Virtual Apps and Desktops 2402 LTSR CU4 on the Citrix Product Documentation site.  


New Fix in This Release
  

Fixes an issue where Delivery Controller telemetry events may stop being reported to the Citrix License Server (LAS). Although this issue does not impact CVAD functionality or user access, the affected site may no longer provide the telemetry data required for the LAS licensing compliance validation. Citrix recommends applying this fix to ensure continued telemetry reporting and maintain LAS compliance. [CVADHELP-33949]


Installing and Uninstalling this Release
  

Notes:  

Maintenance Window Recommendation: Citrix recommends scheduling a maintenance window to minimize user impact during the update process.   

Caution: Citrix recommends that you back up your database before installing this hotfix. Doing so allows you to manually restore your database to the backed-up version. Any changes made between backup and restore will be lost. For information about backing up and restoring your database, see: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/upgrade-migrate  

To Install This Update:  

Use the following steps to apply this update:  

  1. Stop the Citrix Configuration Service.   
  1. Rename the file Citrix.Configuration.Logic.dll under  
    C:\Program Files\Citrix\Configuration\Service\ to Citrix.Configuration.Logic.backup.dll 
  1. Extract the downloaded ZIP file and copy the extracted files to  

C:\Program Files\Citrix\Configuration\Service\ 

  1. Restart the Citrix Configuration Service. 

  

To Uninstall This Update  

Use the following steps to remove this update:  

  1. Stop the Citrix Configuration Service.  
  1. Rename the file Citrix.Configuration.Logic.dll under  
    C:\Program Files\Citrix\Configuration\Service\  to Citrix.Configuration.Logic.update.dll 
  1. Rename the file Citrix.Configuration.Logic.backup.dll under C:\Program Files\Citrix\Configuration\Service\ to Citrix.Configuration.Logic.dll 
  1. Restart the Citrix Configuration Service. 

  

File Checksum  

File Name  

SHA256   

Citrix.Configuration.Logic.dll 

 096250DFA43278F3A9074C8305BFBCFCDA698657D43CF070FBF31CFCBB407168

 

Issue/Introduction

This page is for the 2402 LTSR CU4 Update 1 correction for the Silent Telemetry Failure