Users running published applications through Citrix on a Dell Latitude 7450 running Windows 11 report that the local camera is not detected or usable. The video feed fails to initialize within the published session, even though the laptop features an integrated webcam.

To fix a webcam that is not recognized by Citrix on a Dell Latitude 7450 running Windows 11, check local Windows privacy settings, reconfigure Citrix Workspace App device permissions, update the camera driver, and verify server-side HDX policies.

Step 1: Local Windows 11 & Hardware Checks

1. Verify Privacy Permissions: Go to Settings > Privacy & security > Camera and ensure that Camera access is toggled On and allowed for applications.

2. Test Hardware Locally: Launch the native Windows Camera app on the Dell Latitude 7450 to confirm the camera functions outside of the Citrix session.

3. Refresh Camera Drivers: Open Device Manager, expand Cameras, right-click the integrated camera device, select Uninstall device, and restart the laptop to allow Windows 11 to reinstall a clean driver.

Step 2: Citrix Workspace App & Server Policy Configuration

1. Enable Client Device Access: Open the local Citrix Workspace App preferences (or Connection Center), go to the Mic & Webcam section, and select Permit use of webcam / microphone (or choose Always Connect when prompted upon launching a session).

2. Verify HDX Redirection Policies: Ensure that your Citrix Administrator has enabled the Multimedia conferencing / Webcam redirection policy on the Citrix Virtual Apps and Desktops server.

3. Check Generic USB Redirection (Optional): If standard HDX RealTime webcam compression fails, check whether the published application requires Generic USB Redirection via Citrix policies (though standard HDX compression is recommended for optimal video performance).

The built-in webcam on a Dell Latitude 7450 (Windows 11) is not recognized or functional within published Citrix applications.
Resolving this issue requires adjusting Windows privacy settings, refreshing camera drivers, and verifying Citrix Workspace client permissions alongside server-side HDX policies.