Users successfully launch a published desktop but do not see packaged applications in the Windows Start menu.

The issue is typically caused by an incorrect product configuration or insufficient permissions for the service responsible for publishing packaged applications.

1. Verify package visibility

• Verify that the packaged application's visibility is configured correctly.
• Use the Citrix PowerShell SDK to query the application: Get-BrokerApplication
• Check the PackageVisibility property and ensure it is set to one of the following values:
  • Desktop
  • WorkspaceAndDesktop
• If necessary, update the setting by using: Set-BrokerApplication

2. Verify Citrix policies on the VDA

• On the affected VDA, open Registry Editor (regedit) and navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Citrix\AppLibrary
• Depending on the packaging technology in use, you should find one or more registry values, for example:
  • App-V: ApplicationStartDetails
  • MSIX: MsixStartDetails
• Verify that these values contain the expected list of packaged applications.
• If the values are missing:
  • Restart the Citrix Desktop Service on the VDA.
  • Wait until the VDA registers successfully with the Delivery Controller.
  • Check the registry key again.

3. Verify the Run registry key

• After the user logs on, open Registry Editor (regedit) and navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
• Verify that the following registry value exists: Citrix Publish Packaged Applications At Logon
• If this value is missing, the Citrix service may not have sufficient permissions to create it.
  • By default, the CtxAppVService service runs as the Local System account. If the service has been reconfigured to run under a different account that is not a member of the local Administrators group, it may not have permission to write to the Run registry key.
  • Ensure that the service account has sufficient permissions to create registry values under: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

This article describes troubleshooting steps for scenarios where packaged applications (for example, App-V or MSIX applications) are not displayed in the Windows Start menu after users log on to a published desktop.