DAAS MCS Catalog fails to create with error "Failed to create the computer account XXXXXXXX due to a problem with Active Directory"

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Article ID: CTX696874

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Updated On:

Description

Error creating a catalog in a particular Azure Resource Location in DAAS  

Failed to create the computer account XXXXXXXX due to a problem with Active Directory. This is often caused by the user running Studio not having permission to create computer accounts in the selected OU. 

Cause

There are 2 Resource Locations which are in the same AD domain. 

 

However, only 1 Resource Location is shown for the domain in Identity and Access Management > Domains. 

Azure Resource Location is missing. 

 

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Both Resource Locations should be shown. 

Resolution

Azure Cloud Connector could not resolve the DNS name of the top-level AD  domain. 

After adding a DNS forwarder from the AD domain to the Azure DNS server, the problem is resolved. 

Now both Resource Locations are shown.  

 

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Issue/Introduction

Error creating a catalog in a particular Azure Resource Location in DAAS