Citrix Workspace app for Mac reinstalls on every Intune sync (PKG deployment). This is applicable for any version of CWA Mac pushed through intune. 

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Article ID: CTX696801

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Updated On:

Description

After deploying the Citrix Workspace app for Mac as a macOS PKG app through Microsoft Intune, the application is reinstalled repeatedly — on every Intune sync / check-in cycle — even though it is already installed and working. You may notice: 

  • Citrix Workspace app relaunching, re-prompting, or briefly disappearing on a recurring basis 
  • Repeated install activity for the Citrix Workspace app in IntuneMDMDaemon logs on each sync 

Cause

When a PKG is uploaded to Intune, the Detection rules → Included apps list is auto-populated with every bundle identifier found inside the package. For Citrix Workspace app, this includes many internal components that are not installed as standalone applications on disk — for example embedded frameworks and helper libraries such as: 

  • com.citrix.AddOns 
  • com.citrix.AddAccount 

Intune detects a PKG app installed only when every listed bundle identifier is found on the device. Because these embedded components never exist as installed app bundles, detection fails on every sync (BundleInfoProviderError.bundleNotFound), Intune concludes the app is missing, and it triggers a reinstall — creating an endless reinstall loop.

Resolution

Edit the app detection rule, so it checks only the top-level Citrix Workspace app bundle identifier. Remove all the other auto-populated entries and keep only this one. 

  1. Sign in to the Microsoft Intune admin center. 
  1. Go to Apps → macOS → macOS apps and open the Citrix Workspace PKG app. 
  1. Select Properties, then next to Detection rules, click Edit. 
  1. Under Included apps, remove every entry except the following — keep only this one: 

App bundle ID (CFBundleIdentifier) 

App version (CFBundleShortVersionString) 

com.citrix.receiver.nomas 

deployed version, e.g. 26.03.0 

 

  1. Set the Ignore app version to Yes. 
  1. Click Review + save to apply. 

After the next Intune sync, detection succeeds against com.citrix.receiver.nomas and the recurring reinstallation stops. 

Issue/Introduction

Citrix Workspace app for Mac reinstalls on every Intune sync (PKG deployment).Citrix Workspace app for Mac (PKG) deployed via Microsoft Intune (MDM) for macOS. This is applicable for any version pushed through intune. 

Additional Information

How to verify 

  • On an affected Mac, force an Intune sync (Company Portal → Devices → Check status, or restart IntuneMDMDaemon). 
  • Confirm that the Citrix Workspace app is no longer reinstalled on subsequent syncs. 
  • In IntuneMDMDaemon logs, confirm the app is reported as detected/installed and no further install actions are queued for the CWA policy. 

Notes 

  • The bundle identifier com.citrix.receiver.nomas corresponds to the installed Citrix Workspace app and is the correct, stable detection target. 
  • This is a configuration adjustment in Intune; no change to the Citrix Workspace app package is required.